COMMUNICATION SKILLS

Introduction
It’s said we have on average 170 interactions with others everyday, maybe in the office, corridor, factory or boardroom.

Some people you know, some you don’t. Some conversations are enjoyable and some you’d rather not have at all.

But they’re essential to develop working relationships, a successful career and an enjoyable working day.

Communication skills are the oxygen of relationships at work, at home and in the local community.

Is This Course for Me?

It’s said we have on average 170 interactions with others everyday, maybe in the office, corridor, factory or boardroom. Some people you know, some you don’t. Some conversations are enjoyable and some you’d rather not have at all. But they’re essential to develop working relationships, a successful career and an enjoyable working day. Communication skills are the oxygen of relationships at work, at home and in the local community.

Course Contents Include

  • Understanding communication
  • Face-to-face communication
  • Telephone communication
  • Written communication
  • Barriers to successful communication
  • Active listening skills and questioning skills

Learning Outcomes

  • You’ll learn the skills be effective at all points in the communication process, from sender to receiver.
  • You’ll understand your own communication style, identify other styles and modify your approach to connect.
  • You’ll be comfortable with the different channels of communication – face to face, online and written.
  • You’ll have the essential skills to engage and influence others, develop good working relationships and have an enjoyable working day.

What Happens On The Day?

  • Your one day course will commence at 9.30am and close at 4.30pm.
  • Coffee will be served from 9.00am.
  • You’ll receive all the learning materials you need.
  • You’ll receive a Post Training Action Plan to record personal action-oriented notes to help you apply your learning in the real world.

The world hates changes, yet it is the only thing that has brought progress.

Charles Kettering (1876–1958) US automobile engineer.

He developed the electric starter in 1912 and went on to discover tetraethyl lead as an antiknock agent and to define the octane rating of fuels.

Contact Us

If you would like more information about our courses then book a meeting with one of our professional consultants. All you need to do is fill out the contact form on the left and one of our team will be in touch with you shortly. The more information you can provide the better we will be able to assist you with your query.

 

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Peterborough
PE6 7AX
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